Shipping & Terms of Service

Return and Refund Policy

For In Store Purchases: we will gladly exchange any un-opened and/or un-used bitters, barware, and mixers. All alcohol sales are final.

We do not offer returns or refunds of any kind on online purchases.  We are not responsible for damage or loss caused by the carrier or shipper. However, should you notify us with a problem, we may, in our sole discretion, replace the product.  Whether a product is replaced shall be determined on a case-by-case basis by us.  If you need to request a replacement product, contact us at jthinnes@plumpjack.com. If you have any questions about your order, shipment, or any of the products, please let us know. We are happy to help!  Feel free to email us at noe_store@plumpjack.com or give the shop a call at 415.282.3841.  

In Store Pick Up Policy
You may place an order for pick up at either of our store locations in San Francisco. You will receive an email when your order is ready at the store you selected; it may take up to 48 hours to get your items to the selected location. You must present a photo ID or a printed copy of your order when picking up. All orders must be picked up within 30 days of receiving email confirmation. If you do not pick up your order, we will give you one courtesy call reminding you to pick up your order. If you fail to
pick up your order within 45 days, it will be returned to stock and you will receive store credit minus a 10% restocking fee.
 

Shipping Policies

We ship Monday through Friday. While some orders placed before 12:00pm (PST) will ship same day, generally your order will ship within 2 business days of it being placed. We can ship our bitters, bar tools, and any non-alcoholic mixers anywhere in the US.

For orders containing alcohol, we can ship to the following states:

AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NJ, NM, NY, NC, ND, OH, OR, PN, SC, TN, TX, VA, WA, WV, WI, WY.

All shipments containing alcohol require an adult signature by someone 21 years or older. Packages must be signed for and will not be left at delivery address with presenting a valid I.D. stating you are over 21 years of age. This means that you will have to be present at the time of delivery. We highly recommend that you ship to a business address, as there will always be someone there to sign for your package on the first delivery attempt.

Shipping providers charge $5 for adult signatures on all shipments containing alcohol, and that $5 will be included to the final shipping total.

We are sorry, but we cannot ship alcohol to PO Boxes.

The product you order may be stocked at various locations and our fulfillment methods vary by the locations where your products are located. If you wish to pick items up in store, you may do so by selecting between the Fillmore and Noe Valley locations at check out. While some in-store pickups can be fulfilled same day, it may take up to two business days for your order to be available. Please confirm with us before showing up to receive your order.

Unless you live on the West Coast, we strongly discourage you from selecting "Ground Service" as your shipping method. During the winter and summer months, weather conditions (temperature) and longer delivery times can often result in the spoilage of your order. Please contact us if you have a question about the transit times of your order.

During periods of extreme weather, we attempt to ship wines at the beginning of each week in order to get shipments to you before the weekend. This is because we have no control over the temperature conditions at our freight carriers' warehouses. The result may be that your shipment doesn't go out the day that you place an order. Please understand that during business hours, your orders are immediately packaged and scheduled for delivery, but may be delayed until ideal conditions for shipment arise.

PRIVACY POLICY AND TERMS OF SERVICE

References herein to “we”, “us”, and “our” shall refer to PlumpJack.com, LLC, dba PlumpJack Wine & Spirits, and references herein to “you”, and “your” shall refer to users of the plumpjackwines.com website (the “Website”).

Scope of the Privacy Policy:

This Privacy Policy applies to information you share with us through your use of the Website.

What information do we collect?

We collect the following categories information that users provide to us when they register an account or fill out an online form:

  • Name
  • Address
  • Email Address
  • Phone Numbers
  • Credit Card and/or Banking Information, should you choose to place an order
  • Order Histories, if applicable
  • IP Addresses

There is no requirement to register in order to browse the Website anonymously

How do we use your information?

We may use any information which users provide in the following ways:

  • To process transactions
  • To better tailor our services to your needs as a consumer of our products.
  • To improve the functionality of our Website.
  • To analyze trends, administer the site, track customer movement, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information.
  • To comply with legal requirements and to prevent fraud
  • To assist third-party service providers in improving our business.

Do we use cookies?

 Yes.  A cookie is a piece of data stored on the visitor’s hard drive containing information specific to that visitor’s use of the Website.  For example, we use cookies to store the user’s response to the question, “Are you over the age of 21?”  Any information placed in the cookie is accessible only to us, and will not be sold or shared with anyone else under any circumstances.  Cookies help us customize your Website experience. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart from one page request to the next.  We are also able to maintain your session information from one visit to the next.  We also use cookies for internal analysis, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.  If you reject the cookie, you may still browse our Website.

Do we disclose any information to third parties?

We value your privacy very much and do not release any personally identifiable information to anyone outside of the necessary parties that help our business function, such as web hosting services, mobile marketing, e-mail providers, payment processors, etc,.  We utilize the services of third parties which primarily fall within the category of data storage and management, including but not limited to MailChimp, Google Analytics, Stripe, Braintree.  These third-parties are not authorized by us to use your information for any other purpose.

 Third Party Links

 This Website may contain links to other websites. WE ARE NOT RESPONSIBLE FOR THE CONTENT OR PRIVACY PRACTICES OF THIRD-PARTY LINKED WEBSITES AND THE ENTITIES THEY REPRESENT.

Your Consent

 YOUR USE OF OUR WEBSITE CONSTITUTES YOUR CONSENT TO THE PRIVACY POLICY AND TERMS AND CONDITIONS OF OUR WEBSITE.  Should you disagree with the terms contained in this Privacy Policy, you should discontinue your use of this Website.

Security Measures:

 We maintain technical, operational and physical safeguards, and use industry standard methods to protect the information you provide to us.  You are responsible for protecting your account and password, and you adopt and ratify any and all actions taken under your account and password.   You should never share your password, and should log out and close your browser after each session to prevent unauthorized access to your account.  You should change your password on a regular basis for your own protection.  We will never request your password, user name, credit card information or other personal information via email.  While we use our best efforts to protect your information, YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK.  No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security. 

Policy Changes

From time to time, it may be necessary for us to update this Privacy Policy.  Posting the updated Privacy Policy to this Website is the method by which we notify you of such changes.   You are encouraged to check this policy periodically for updates we have made.  Should you disagree with the terms of our Privacy Policy, you should discontinue your use of this Website.

Terms and Conditions

Additional terms and conditions are found under the Terms and Conditions of Use link and shall apply to your use of this Website. Should you disagree with any of our Terms and Conditions, you should not use this Website.

TERMS OF SERVICE

References herein to “we”, “us”, and “our” shall refer to Plumpjack.com, LLC, dba PlumpJack Wine & Spirits, and references herein to “you”, and “your” shall refer to users of the bittersandbottles.com website (the “Website”), and such users’ agents, assigns, heirs and affiliates of any kind.

The following constitute the terms and conditions of your use (the “Terms and Conditions of Use”) of this Website.  BY ACCESSING OR OTHERWISE USING THIS WEBSITE, YOU REPRESENT THAT YOU HAVE READ THE TERMS AND CONDITIONS OF USE AND ACCEPT ALL OF THEM AS WELL AS OUR PRIVACY POLICY, AND AGREE TO BE BOUND BY ALL OF THEM.  If you do not agree with the Terms and Conditions of Use or with our Privacy Policy, discontinue your use of this Website.

USE OF WEBSITE CONTENT

All content on the Website, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively, the “Content”) is owned or licensed property of us or our suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. We and our suppliers and licensors expressly reserve all intellectual property rights in all Content.  We grant you a limited license to access and make personal use of the Website and the Content for NONCOMMERCIAL PURPOSES ONLY.  Please feel free to browse the Website. You may view, print and download material displayed on the Website for your personal, non-commercial use only, provided you retain all copyright, trademark and other proprietary notices contained within the materials. You may not distribute, transmit, republish, reuse, repost, reproduce, modify, display or use the Contents of this Website for public or commercial purposes, without our prior written consent. You may not alter or interfere with the Content or functioning of the Website, or “mirror” any Content contained on this Website on any other server. The materials at this Website are copyrighted and any unauthorized use may violate applicable law. We may change information contained on the Website at any time. You agree that access to and use of the material is subject to the Terms and Conditions of Use, as well as all applicable laws.  YOU ASSUME ALL RISK FOR YOUR USE OF THIS WEBSITE.

USER ACCOUNTS

To place an order, you will be required to register with the Website and create a password protected account.  You are responsible for protecting your account and password, and you adopt and ratify any and all actions taken under your account and password.  We reserve the right to terminate your account, cancel orders, and prohibit your access to the Website, in our sole discretion, and shall not be liable for any damages resulting from the cancellation of your account.  All provisions of these Terms and Conditions of Use shall survive termination of your account.

TRANSACTIONS

In order to process online transactions, it is necessary for us to collect certain information to complete your order.  By entering payment information, such as credit cards, you represent and warrant to us that you are authorized to submit such information.  You also grant us the right to provide such information to third parties, such as, credit card processing companies for the purpose of completing the transaction.

All product images or descriptions displayed on the Website are subject to change at any time, with or without notice.  The posting of a product on our website does not guarantee or represent that it is available.  We also expressly reserve the right to limit quantities on orders placed by the same account, with the same payment information, or with the same shipping addresses.  We make every effort to display products and services accurately.  However, while our efforts are diligent, we cannot guarantee that each product description or display is completely accurate.  Therefore, we reserve the right to change or update information to correct errors, inaccuracies, or omissions at any time without prior notice.  The risk of loss for and title to products purchased through our Website pass to you upon delivery to the carrier.

COMPLIANCE WITH THE LAW

By using this Website, you warrant to us that you will only use this Website in a lawful manner and for a lawful purpose.  You shall not misrepresent the identity of a user, impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity. You shall not conduct fraudulent activities on this Website, tamper with the functionality of the Website, or harvest or collect personally identifiable information about others from the Website.

If you are under 21 years of age, you may not use this Website to purchase alcohol.  It is illegal to sell alcohol to individuals under the age of 21 whether in person or via the internet. By using this Website you represent and warrant that you are over the age of 21.  By using this Website you represent that the person signing for a shipment of alcohol from us is over the age of 21 and will provide appropriate identification upon delivery. If we are notified that the receiving individual is under the age of 21, we will report the individual to local authorities and immediately cancel the individual’s Website account.  You also agree that any alcohol purchased from us is intended for personal consumption and not for resale. If you do not agree with these Terms and Conditions of Use please do not use this Website.  You are responsible to abide by all applicable laws in regard to your use of this Website and with any transactions that result from your use of this Website. You shall pay all charges that are incurred through your use of the Website, including shipping, handling and taxes on transactions you complete.

 

We do not represent that our Website is appropriate or available for use in any other jurisdiction besides California.  You access our Website at your own risk and you are responsible for compliance with all applicable laws, rules and regulations.

Disputes shall be governed and construed according to the laws of the state of California without regard to its conflicts of laws provision, and you consent to jurisdiction and venue in San Mateo County, California.

DISCLAIMER OF WARRANTIES

The material contained in this Website has been checked for accuracy; however, there may be inadvertent technical or factual inaccuracies and typographical errors. We expressly disclaim all liability for errors or omissions in, or the misuse or misinterpretation of, any information contained on this Website. Information published on this Website may refer to products, programs or services that are not available in your state or country. WITHOUT LIMITING THE FOREGOING, THE WEBSITE AND ALL INFORMATION CONTAINED IN IT ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE MAKE NO REPRESENTATIONS AS TO THE OPERATION OR COMPLETENESS OF THIS WEBSITE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF YOUR USE OF THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, AND PUNITIVE DAMAGES.  

LIMITATION OF LIABILITY

WE (OR OUR EMPLOYEES, DIRECTORS, OFFICERS, OR AGENTS) SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND WHETHER IN CONTRACT OR TORT, EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. EACH PROVISION OF THESE TERMS & CONDITIONS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THE AGREEMENT BETWEEN YOU AND US. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE(S). IF YOU ARE DISSATISFIED WITH THE WEBSITE, ANY CONTENT ON THE WEBSITE, OR THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.

INDEMNIFICATION

Your use of this Website constitutes your agreement to indemnify, defend and hold us and our officers, suppliers, employees, representatives, agents, and assigns harmless from and against loss or injury arising out of or relating to your use of this Website.

LINKS

As a convenience to you, our Website may display links to other websites which are not maintained by us.  We do not regularly monitor nor are we responsible or liable for the content or operation of third-party websites, and the presence of such links does not imply that we are affiliated with such websites or third parties.  We do not endorse and are not responsible for any information provided by third parties. We make no representations or warranties regarding third- party websites’ accuracy. We have no liability or control over the functionality or privacy policies, terms or content of third-party websites.   We recommend that you review and understand the terms and conditions and privacy policies of each such website. We are not responsible for the content of advertisers who may display names, marks, products, advertisements or services, or for damages or losses incurred due to your reliance on such third-party content.  You acknowledge you use such third-party websites at your own risk.

CHANGES TO TERMS AND CONDITIONS AND NOTICES

We reserve the right, in our sole discretion, to revise these Terms and Conditions of Use at any time. Such changes are effective upon being posted to this Website. Please check these terms periodically for changes. Your continued use of the Website following the posting of changes to these terms will constitute your acceptance of those changes and that they apply to you.  If you do not agree with these Terms and Conditions of Use, please do not use this Website. If you breach any of these Terms and Conditions of Use, we reserve the right to discontinue your access to the Website immediately.  You agree to receive notices from us through postings on this website, via email, or regular mail.

MISCELLANEOUS

Failure to exercise any right or pursuit of a remedy under these Terms and Conditions of Use shall constitute a wavier or estoppel of any right or remedy. In the event any terms contained herein are held to be invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining terms hereof, and these Terms and Conditions of Use shall be construed and enforced as if such terms had not been included.